FREQUENTLY ASKED QUESTIONS
Membership:
What kind of memberships do you offer?
Month-to-month, annual, or annual paid-in-full memberships.
What benefits do members receive?
- Access to showroom floor & luxury equipment
- Discounts for friends & family
- $500+ in discounts to local businesses
Can I transfer my membership?
Month-to-month memberships can be transferred once at no cost.
Annual memberships can also be transferred for a small fee.
Can I share my key with a friend or family member?
No. Each member must have their own key for security. Using another person’s key or letting someone in will trigger our security system and may result in fees or loss of access.
Do you offer any discounts?
Yes, we offer two discounts:
1: You get $10 off monthly for any family member who joins on your account.
2: You get a $5 monthly credit on your membership for each friend that joins. Your friend also gets a $5 monthly credit toward their membership when they come in with you.
Day Pass Options:
Do you offer day or trial passes?
Yes. Day passes are $25, or $15 when visiting with a member.
If you join within 24 hours, your day pass will be credited toward your membership.
Trial passes are not offered.
Access & Keys:
Why isn’t my key working?
Most commonly due to an unpaid balance. Please call 801-216-4299 during staffed hours for assistance.
What if I lose my key?
Call 801-216-4299 during staffed hours to replace your key.
Personal & Small Group Training
How do I get started with personal training?
Book a free consultation through our website under the Training tab or call 801-687-0000 to schedule.
Do you provide small group training?
Yes. Our small group sessions offer personalized coaching in a private, high-end setting with limited participants for optimal attention and results.
Recovery Spa & Massage
What’s included in the Recovery Spa?
The Recovery Spa add-on is $25 and includes:
- Aromatherapy steam room
- Luxury changing facilities
- Posing and progress room
Do members receive a massage discount?
Yes. Members save $10–$15 per massage, depending on single or membership rates.
How do I schedule a massage?
Visit our website and go to the Massage tab.
Private Cold Plunge & Sauna
What’s included in the Cold Plunge/Sauna access?
Unlimited access is $115/month, or $35 per session.
Includes a private suite with cold plunge, sauna, rain shower, and Netflix entertainment, plus access to:
- Aromatherapy steam room
- Luxury changing facilities
- Posing/progress room
Gym Hours & Facility
What are your gym hours?
Mon–Thur: 4:30 AM – 12:00 PM
Fri–Sat: 4:30 AM – 10:00 PM
Sun: Closed
Key access ends one hour before closing.
What are staff hours?
Mon–Sat: 6:00 AM – 11:00 AM
Mon–Thur: 3:00 PM – 7:30 PM
How can I get more information or make a suggestion?
Visit our website and use the Contact Us form.
Are you open on holidays?
Yes, for members. Visitors must call ahead for access.
Is there a lost and found?
Yes. Please ask during staffed hours.
Billing & Payments
What payment methods do you accept?
We accept bank transfers, credit/debit cards (with a transaction fee), and eligible HSA/FSA cards.
How is membership billed?
All memberships are billed bi-monthly.
Who do I contact for billing questions or updates?
Call 801-216-4299 during staffed hours for assistance.
Cancellations
How do I cancel my membership?
Submit the cancellation form at the bottom of our website’s home page.
- Month-to-month memberships: Must be canceled 31 days before the next billing cycle.
- Annual memberships: Cancel only at the end of the agreement term.
If I cancel mid-cycle, when does my membership end?
Memberships end 31 days after the start of the next billing cycle following your cancellation notice.