Frequently Asked Questions
FAQs
Membership/Personal training:
What kind of memberships do you have? Will I get stuck in an agreement?
While we do offer annual agreements for a discounted price, many members prefer our monthly membership plan. This monthly option includes no locked-in contract, just an injury & liability waiver, and requires a 31-day notice in order to cancel.
Do I get a military or medical professional discount?
Due to our guarantee of already being the cheapest price in Alpine, Highland, & Cedar Hills, we currently do not have a further military or medical discount offer. Due to our shared location with a physical therapy clinic, we do qualify for most insurance fitness reimbursement incentives & participate in almost all senior citizen fitness programs.
If I want to transfer my membership to a family member before my term ends, how do I do that?
This can be done at the gym. It’s required that both the transferor and the transferee are present to sign a membership transfer form with the key# that is being transferred. No fee will be required for a month-to-month membership transfer. However, a fee may be initiated for a year contract depending on the terms of the contract.
If I sign up with my friend, can I come in with him/her under the same key?
We have a $3000 security system setup to ensure our members’ safety and gym quality. Any recorded access of two members using the same key or a member using a key not assigned to his or her person will be subject to a fee. Coming to the gym using another member’s key is both unfair to paying members and threatens the feeling of security our members enjoy. Therefore, members must not share a key and must purchase their own. Every gym member must have their own key to enter the facility. If tailgating ever happens, it is the gym member’s responsibility to pay for the tailgate charge for the person he/she allows into the gym.
Why isn't my key working?
This is most likely due to an issue with your billing, after we have made multiple attempts to contact you and have been unable to do so. Please call the office at 801-216-4299 ext. 1 in order to get your balance up to date. If a key is lost, it will be deactivated upon purchasing a replacement, so make sure to use your current key. Keys may also experience issues if water gets into the casing or upon a violent impact.
What do I do if I lost my key?
You can come in during office hours M-S 6-11am and M-F 3-8pm (or during our summer hours of M-S 6-11 am and T, Th 3-8 pm. A new replacement will require an office visit and a $30 dollar key replacement fee. If you find your key after this point, hold onto it! While the old key will be deactivated, it can be reactivated if your new key gets lost or damaged.
How do I get more information on personal training?
Our facility employs an internationally recognized program known as FMS (Functional Movement Screening), designed to tailor workout regimens to the individual and recognize movement dysfunctions that would otherwise stall progress or lead to injury. Clients of our facility can also take advantage of Graston Technique, e-stim, and ultrasounds, amenities normally exclusive to high-end celebrity training packages. In addition, we have won best of state four years in a row and have many adjustable packages to meet your needs and schedule. Call now at 801-687-0000 to schedule a consultation.
Do you offer a day pass, week pass, or free pass?
We do not offer any free passes currently. If you wish to work out more than three times a month, a month-to-month membership may be a better choice. We offer a day pass as low as $15, and if you like our gym and decide to join, this day pass will be absorbed into the cost of your first month as long as you sign up within 48 hours of a day pass. We do not offer weekly passes, however, if you are visiting from out-of-state and have friends or family already members at our facility, ask us about a vacation pass!
If I sign up with my family, do I get a discount?
We guarantee the lowest price in Highland, Cedar Hills, and Alpine. Due to the guaranteed rate, we do not offer any further discounted pricing for families’ or friends’ joint accounts. You can choose to be on the same contract and pay for the membership together or sign a separate agreement and pay separately.
Gym Hours and related questions:
Is the gym open on Sunday or on holidays?
Our gym is open 24/6 including holidays. You can come in anytime from Monday through Saturday but we are closed on Sunday as per Alpine City law. On holidays, training clients should still plan on their regularly scheduled sessions but may cancel with no penalty up to 48 hours beforehand.
What are the staff hours if I have a question?
Is there a lost and found?
We are not responsible for any lost items; however, you may leave a message for the front desk and we may assist you in finding your lost item. If any item is found by members, we would have it at the front desk.
Any further concerns?
We strive to meet every need we can for our members. For non-pressing issues, see our suggestion box at the front desk. For a more immediate issue, call 801-216-4299 ext. 1 during staffed hours or leave a voicemail to the same number if you are unable to reach us and we will reach out as soon as we can.
Billing:
What payment methods can I pay for my membership/training?
We accept credit cards and electronic fund transfers through your banking account. If you wish to pay with a credit card, there is a 5% of credit card fee (CCF) that comes with your payment. If you do not wish to pay extra for the CCF, you may choose to pay with your banking account.
Who do I contact if I have questions about billing or need to update my payment info?
Call 801-216-4299 Ext 1 during office hours. Our staff will connect you with our billing representative and assist you with any questions you may have.
How do you bill my membership? Will it be month to month or bi-monthly payment?
We initiate bi-monthly payments for BOTH month-to-month memberships and annual agreements.
Cancellation:
How do I cancel?
If I cancel on a bi-monthly payment, when will my membership end?
Memberships must be completed up to the end-of-term and/or end of the month. Monthly members can expect to access the gym and pay until the end of the following month. Cancellations for annual agreements will not take place until the agreement is finished, then will be processed just like monthly members.